Pemberton Surgery

01942 367199

AskMyGP

Dear patients

Due to unprecedented demand in recent weeks we have taken the decision to close access to AskmyGP outside of core hours.  The online service will close for requests at 4pm and re-open for requests at 6.30am.  If your request is urgent outside of these hours please call the surgery or call NHS111. Please note: AskmyGP may be switched off on rare occasions due to the overwhelming amount of requests and will be switched back on when it is safely manageable.  We apologise if any inconvenience is caused.

When using AskmyGP please be aware that if you send in a request a clinician may want to call you so please have your telephone to hand at all times. If your phone blocks unknown/withheld numbers then please let us know in your query. The clinician will attempt to call you 3 times and if they cannot reach you they will need to close the query.  If for any reason you have not been contacted within 48 hours please let us know.